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The Clean Energy Council code of conduct

Do Solar Systems is proud to be a part of CEC approved solar retailer and has signed on to the Clean Energy Council Solar Retailer Code of Conduct, a voluntary scheme authorised by the Australian Competition and Consumer Commission (ACCC).

Code of Conduct authorised by ACCC. It is designed to give consumers a serenity in making the decision to invest in a solar by assisting them to select a quality solar retailer.

Customers can recognise businesses that have signed on to the code by a special Clean Energy Council Approved Solar Retailer logo. Which can be used by approved solar retailers.

Customers can expect that a Clean Energy Council Approved Solar Retailer will:
Pre-sale:
> ensure that sales representatives act ethically at all times
> not engage in any dishonest or misleading advertising or sales tactics
> educate consumers about their purchase by supplying essential information about the system in writing before entering into a contract. This includes site-specific full system design and an average daily performance estimate for each month of solar generation

Post-sale:
> uphold consumers’ legal rights relating to cooling-off periods and refunds. They will give customers the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design)
provide a minimum five-year warranty covering the operation and performance of the entire solar system
> fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf

General business:
>provide consumers will all required documentation after the system is installed
> adhere to all existing legislation and regulations
> be fully accountable for the actions of any subcontracted parties, including Clean Energy Council-accredited installers/designers
have a fair and transparent complaints process, and respond to customers within 21 days of them making a complaint

Contact us on 1300 845 262 for more information.

 

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